Room 204
2 towels
- Priority
- Normal
- Time
- 04:32 left
- Status
- Assigned
Your guests ask.
Atithi gets it done.
Atithi by Aivry is an AI guest experience and hotel operations platform. Guests ask naturally. Your team delivers the service, with request routing, deadlines and room history in one place.
The moment
Evening, room 204. She needs two towels and does not want to call the desk.
She just sends a message.
Atithi understands her message, identifies the room and confirms the request. No phone queue. Guest-access channels are confirmed for your property.
Illustrative hospitality photography, AI-generated. These scenes are not customers.
See Atithi at work.
A short look at how guest requests become tasks your team can finish.
Atithi by Aivry | AI-Powered Guest Request Management for Hotels
Watch on YouTubeOne request, followed all the way through.
Atithi understands the message, routes it to the right team, tracks the clock and escalates anything that gets missed. Here is that flow, step by step.
Guest chat
Can someone bring two towels to room 204?21:14
Certainly. I've notified housekeeping.Atithi
Atithi intelligence layer
- IntentAmenity request
- Room204
- DepartmentHousekeeping
- PriorityNormal
- SLA10 min
Task routed
Housekeeping workspace
HOUSEKEEPING
AssignedRoom 204
2 towels
04:32 remaining
Guest is updated on completion
Simulated workflow. Sample data.
- AI-powered guest communication
- Automatic task routing
- SLA tracking
- Escalation management
- Room issue history
The problem
A guest request shouldn't disappear between departments.
Every handoff by phone is a place for a request to be dropped. Atithi replaces the chain of calls with one tracked task.
Without Atithi
Five handoffs. One guest, waiting.
- 1Guest asks front desk
- 2Front desk calls housekeeping
- 3Housekeeping forgets
- 4Guest calls again
- 5Manager gets involved
With Atithi
One task, followed to the end.
- 1Guest asks
- 2Atithi understands
- 3Task created
- 4Department assigned
- 5Timer starts
- 6Completed
- 7Guest updated
Illustrative flow. Not a measured outcome.
One AI. Every guest request.
Pick a request. Watch Atithi route it.
Each message is interpreted, matched to a department and given a deadline or answered on the spot.
Guest message
“Can I get another pillow?”
Interpreted
Routed to Housekeeping
- Intent
- Amenity request
- Priority
- Normal
- Deadline
- 10 min (example)
Task created for housekeeping
Example interpretation. Real routing follows your property configuration.
Smart escalations
Nothing gets forgotten.
Every task has a deadline. If nobody acts, it moves to the next person in a chain you configure per property.
- 1Active
Housekeeping
Assigned staff
- 2Waiting
Housekeeping Manager
Notified after 10 min
- 3Waiting
Duty Manager / GM
Notified after 20 min
SLA timer
10:00
until next escalation
Sim time: 0 min
Simulated timer. Intervals shown are examples; your rules are configurable.
Room issue tracking
The room remembers.
Atithi keeps a history of operational issues associated with each room, helping management identify recurring problems before the next guest reports them again.
ROOM 204
Needs attentionAC cooling issue
Reported: 03 Sep · Resolved
AC cooling issue
Reported: 17 Sep · Resolved
AC cooling issue
Reported: 02 Oct · Open
Recurring issue detected
Suggested action: permanent maintenance inspection
Simulated product UI. Sample data, not customer results.
Department workspaces
Every team sees its own work.
Assigned, pending, overdue and completed, with room number, request, priority and time elapsed. The duty manager also sees hotel-wide performance.
Assigned
6
Pending
3
Overdue
1
Completed
38
Escalations
1
Room 311
Extra pillow
- Priority
- Normal
- Time
- 07:10 left
- Status
- In progress
Room 118
Room cleaning
- Priority
- High
- Time
- -01:20
- Status
- Overdue
Simulated product UI. Sample data, not customer results.
Guest experience
No app.
No learning curve.
Just ask.
Guests use a familiar conversational interface. Channel availability, including WhatsApp, is confirmed per property during onboarding.
Property validation and configurable access rules are part of the guest access layer.
Room QR entry
01
Guest scans the room QR
02
Atithi recognises property and room context
03
Guest begins the conversation
Management intelligence
See what is open, late and repeating.
Requests, response and resolution time, SLA compliance, escalations and feedback in one view.
Management dashboard · Today
Simulated. Sample data.
Total requests
0
Open requests
0
Avg response
0.0 min
Avg resolution
0.0 min
SLA compliance
0.0%
Escalations
0
Requests by department
- Housekeeping148
- Maintenance71
- Room service96
- Front desk64
- Transport23
- Other10
Requests by room (top)
- Room 20411
- Room 1188
- Room 3077
- Room 4125
- Room 1094
Repeat issue: Room 204, AC cooling (3 reports)
Peak request times
001223
Guest feedback
0.0 / 5 (sample)
Built for every department
Each team gets the part that matters to it.
AI usage
Pay for the intelligence you actually use.
Every plan includes an AI allowance. When it runs out, buy prepaid top-up credits. Usage is visible in the management dashboard.
AI credit usage · management dashboard
Monthly allowance
78% used
- Included credits
- From your plan
- Top-up credits
- Prepaid packs
- Remaining balance
- Included + top-up
- Top-up rollover
- Carries to next period
Illustration of the dashboard view. Percentages are sample values.
FAQ
Common questions
What is Atithi?
Atithi by Aivry is an AI-powered guest experience platform for hotels and resorts. It lets guests communicate through WhatsApp or a web browser and helps hotels manage guest conversations, service requests, department routing, SLA tracking, escalations, room history and service accountability in one connected system.
How do hotel guests use Atithi?
Guests can scan a unique QR code linked to their stay or access Atithi through WhatsApp or the web. They can then ask questions, request hotel services, report an issue or seek information through a conversational interface.
Can Atithi route guest requests to hotel departments?
Yes. Atithi can understand a guest request and route it to the relevant team, such as housekeeping, room service or maintenance. Departmental and role-based dashboards help each team see what matters to them while management retains wider visibility.
Does Atithi track response and resolution times?
Yes. An SLA clock can begin when a request is raised, allowing the hotel to track when it was raised, the responsible department, response time, resolution time and whether the service level was met or breached.
Can Atithi remember recurring room issues?
Yes. Maintenance issues and complaints can be recorded against individual rooms. This helps recurring problems, such as repeated AC or plumbing complaints, remain visible and allows the hotel to identify patterns before they continue affecting future stays.
Is Atithi a hotel chatbot or a guest experience platform?
Atithi goes beyond a hotel chatbot. The conversational layer is what the guest sees, but behind it Atithi connects requests with departments, SLA tracking, escalations, room history, dashboards and management visibility. It is designed as a connected guest experience and hotel service workflow platform.
Can Atithi recommend hotel services and dining options?
Yes. Atithi can recommend dishes, suggest food and drink pairings, highlight hotel amenities and proactively share relevant information during a guest’s stay, based on the property’s configured information and availability.
A better way to care for every request
See Atithi on your property.
A walkthrough built around your departments, your timings and your escalation rules.
Illustrative hotel workflowFrom a guest request to the right team
- 01 Guest asks
- 02 Atithi routes
- 03 Team responds