Product / Escalations
If nobody acts, Atithi does.
Configurable chains move an unanswered task from staff to department manager to duty manager to GM.
- 1Active
Staff
Assigned
- 2Waiting
Department Manager
Notified after 10 min
- 3Waiting
Duty Manager
Notified after 20 min
- 4Waiting
GM
Notified after 30 min
SLA timer
10:00
until next escalation
Sim time: 0 min
Simulated timer. Intervals shown are examples; your rules are configurable.
The problem
A missed request is only noticed when the guest complains, usually to the most senior person available.
How Atithi solves it
Each task has a deadline. If it is not acted on, Atithi escalates to the next person in the chain you defined.
Key capabilities
What it does.
Configurable chain
Staff, department manager, duty manager, GM.
SLA timers
Per department and request type.
Automatic notification
The next person is alerted when time runs out.
Open escalation view
Managers see what is currently escalated.
Escalation history
Every step is recorded.
Reporting
Breaches feed management analytics.
Operational workflow
How a request moves.
- 01
Task created with SLA
- 02
Timer runs
- 03
No response at deadline
- 04
Department manager notified
- 05
Still open: duty manager and GM
Hotel use case
Unanswered towel request
After 10 minutes without a response, the housekeeping manager is notified. If it stays open, the duty manager follows.
Illustrative scenario, not a customer case study.
Related Atithi capabilities
Works with the rest of the loop.
FAQ
Escalations: questions
Can we change the chain?
Yes. Escalation rules are configurable per property.
Who gets notified?
The roles you define. Notification methods are confirmed during onboarding.
A better way to care for every request
See Atithi on your property.
A walkthrough built around your departments, your timings and your escalation rules.
Illustrative hotel workflowFrom a guest request to the right team
- 01 Guest asks
- 02 Atithi routes
- 03 Team responds