These are Atithi-specific excerpts, not a replacement for Aivry's complete policy or your customer agreement. The original section numbering is retained. Read the full policy and latest version on getaivry.com.
Source effective date: 28 August 2026
Source last updated: 28 August 2026
16. Atithi Purpose
Atithi is an AI-powered hospitality and guest-experience system.
Atithi may assist with:
- Guest enquiries
- Concierge communication
- Reservation-related assistance
- Food and beverage requests
- Housekeeping requests
- Maintenance requests
- Service coordination
- Request routing
- Request tracking
- Guest follow-ups
- Internal operational communication
Atithi is designed to improve communication and coordination.
The hospitality customer remains responsible for delivering the physical guest experience.
17. Operational Information
Atithi may rely on information obtained from:
- Property-management systems
- Booking engines
- CRM systems
- POS systems
- Customer databases
- Internal documents
- Hotel staff
- Customer-provided knowledge bases
Customers are responsible for maintaining accurate operational information.
Atithi should not intentionally represent information as confirmed where the relevant source system has not confirmed it.
18. Reservations and Availability
Unless confirmed by an authoritative connected system, Atithi should not independently guarantee:
- Room availability
- Reservation confirmation
- Room upgrades
- Rates
- Offers
- Restaurant availability
- Service availability
- Late checkout
- Early check-in
- Other inventory-dependent requests
Where integrations fail or information cannot be verified, the request should be escalated or communicated as pending confirmation.
19. Physical Service Fulfilment
An AI workflow action does not itself prove that a physical service has been completed.
Atithi should not represent a service as completed solely because:
- A ticket was generated
- A message was sent
- A request was assigned
- A workflow was triggered
where actual completion has not been confirmed.
This may apply to:
- Housekeeping
- Maintenance
- Food delivery
- Luggage assistance
- Transportation
- Room service
- Guest amenities
- Other physical services
20. Guest Safety
Atithi must not be treated as a replacement for hotel security, emergency personnel or trained hospitality staff.
Appropriate escalation should be established for:
- Medical emergencies
- Fire or safety incidents
- Security concerns
- Threats
- Lost children
- Serious guest complaints
- Violence
- Criminal activity
- Other urgent situations
21. Guest Data
Hospitality customers remain responsible for ensuring that guest information is collected and processed lawfully.
Customers should avoid unnecessary collection of:
- Identity documents
- Financial information
- Sensitive personal information
- Authentication credentials
through general AI conversations unless specifically required and appropriately secured.