These are Atithi-specific excerpts, not a replacement for Aivry's complete policy or your customer agreement. The original section numbering is retained. Read the full policy and latest version on getaivry.com.
Source effective date: 28 August 2026
Source last updated: 28 August 2026
E. Hospitality and Guest Interaction Data – Atithi
Where Atithi is deployed by hotels, resorts or other hospitality businesses, information may include:
- Guest name
- Contact details
- Room or booking information
- Guest messages
- Service requests
- Reservation information
- Check-in or stay-related information
- Food and beverage requests
- Housekeeping requests
- Maintenance or operational requests
- Request status and assignment information
- Guest preferences voluntarily communicated during interactions
- AI-generated responses
- Staff responses
- Interaction and service history
The exact information processed depends on how the hospitality customer configures Atithi and which systems are connected.
17. Atithi Hospitality Notice
Atithi assists hospitality businesses with guest communication and operational workflows.
Atithi may facilitate:
- Guest requests
- Concierge interactions
- Reservation-related communication
- Service coordination
- Internal request assignment
- Food and beverage requests
- Housekeeping requests
- Maintenance requests
- Guest follow-ups
Hospitality customers remain responsible for the services delivered to guests and for ensuring that guest information is collected and processed lawfully.