Frequently asked questions.

Atithi by Aivry is an AI-powered guest experience platform for hotels and resorts. It lets guests communicate through WhatsApp or a web browser and helps hotels manage guest conversations, service requests, department routing, SLA tracking, escalations, room history and service accountability in one connected system.

Guests can scan a unique QR code linked to their stay or access Atithi through WhatsApp or the web. They can then ask questions, request hotel services, report an issue or seek information through a conversational interface.

Yes. Atithi can understand a guest request and route it to the relevant team, such as housekeeping, room service or maintenance. Departmental and role-based dashboards help each team see what matters to them while management retains wider visibility.

Yes. An SLA clock can begin when a request is raised, allowing the hotel to track when it was raised, the responsible department, response time, resolution time and whether the service level was met or breached.

Yes. Maintenance issues and complaints can be recorded against individual rooms. This helps recurring problems, such as repeated AC or plumbing complaints, remain visible and allows the hotel to identify patterns before they continue affecting future stays.

Atithi goes beyond a hotel chatbot. The conversational layer is what the guest sees, but behind it Atithi connects requests with departments, SLA tracking, escalations, room history, dashboards and management visibility. It is designed as a connected guest experience and hotel service workflow platform.

Yes. Atithi can recommend dishes, suggest food and drink pairings, highlight hotel amenities and proactively share relevant information during a guest’s stay, based on the property’s configured information and availability.

The Atithi calculator shows provisional INR estimates based on property room count, billing period and selected add-ons. The model combines a platform subscription, an included monetary AI allowance and prepaid top-ups. The final fees and scope are confirmed in your property-specific agreement.

Credits measure the AI processing Atithi uses to handle guest interactions.

Simple questions use little. Multi-step requests use more. Exact consumption rules are shared in your quote.

Hotels can purchase top-up credits. Handling of exhausted allowance is confirmed in your agreement.

The calculator includes a provisional prepaid top-up pack for 6-month and annual commitments. Its value and availability are confirmed in your agreement.

Unused purchased top-up credits roll forward into the following billing period under Aivry's commercial policy. Included base allowance does not roll over unless configured.

Yes. Platform fees are set by property size.

Add-ons are available for 6-month and annual Atithi billing only. Switching to quarterly removes selected add-ons from the estimate.

Atithi's published product information describes WhatsApp guest access. Integration setup, availability for your property and any messaging charges are confirmed during scoping; they are not assumed to be included in the platform fee.

Not confirmed. WhatsApp-related charges are confirmed during scoping.

Hosting terms are confirmed in your quote.

Ask your Aivry contact to change room band or add-ons. Terms are confirmed in your agreement.

Additional properties are under review as an add-on. Terms are confirmed during scoping.

Standard property onboarding is described on the How it works page. Premium onboarding is an add-on.

Custom integrations are scoped per project. Availability is confirmed during scoping.