These are Atithi-specific excerpts, not a replacement for Aivry's complete policy or your customer agreement. The original section numbering is retained. Read the full policy and latest version on getaivry.com.
Source effective date: 28 August 2026
Source last updated: 28 August 2026
11. Atithi Hospitality AI Principles
Atithi is designed to assist hotels, resorts and hospitality businesses with guest communication and operational coordination.
Atithi may assist with:
- Guest enquiries
- Concierge communication
- Reservation-related information
- Food and beverage requests
- Housekeeping requests
- Maintenance requests
- Service routing
- Request tracking
- Internal coordination
- Guest follow-ups
Operational Accuracy
Atithi may depend on information supplied by:
- Hotel staff
- Property-management systems
- Booking systems
- CRM systems
- POS systems
- Internal databases
- Customer-provided documents
AI-generated responses are only as reliable as the underlying information available.
Atithi should not independently guarantee:
- Room availability
- Upgrade availability
- Pricing
- Reservation confirmation
- Service completion
- Food availability
- Maintenance completion
- Special requests
unless the relevant information has been confirmed through the appropriate connected system.
Human Escalation
Guest conversations should be escalated where appropriate, including:
- Complaints
- Safety issues
- Medical emergencies
- Security concerns
- Payment disputes
- Sensitive guest matters
- Requests outside approved operating parameters
Aivry AI assists communication. The hospitality customer remains responsible for delivering the physical guest experience.