Product / Guest feedback
Feedback that points back to what happened.
Collect feedback after a request closes and see it beside the department, room and response time.
Request closed: Room 204 · 2 towels
How was it?
Stored with: Housekeeping · Room 204 · 6 min response
Simulated product UI. Sample data, not customer results.
The problem
Generic surveys arrive days later and cannot be tied to a single request.
How Atithi solves it
Atithi asks for feedback in the same conversation, right after a task closes, and stores it with the task record.
Key capabilities
What it does.
In-conversation feedback
Asked where the guest already is.
Linked to task
Feedback attaches to the request.
Department view
Compare satisfaction across teams.
Room view
See which rooms attract complaints.
Low rating alerts
Managers can follow up while the guest is in house.
Operational workflow
How a request moves.
- 01
Task completed
- 02
Guest asked for feedback
- 03
Response stored
- 04
Linked to department and room
- 05
Shown in analytics
Hotel use case
Same-day recovery
A low rating after a late delivery goes to the duty manager before the guest leaves.
Illustrative scenario, not a customer case study.
Related Atithi capabilities
Works with the rest of the loop.
FAQ
Guest feedback: questions
Does Atithi publish reviews?
No. Feedback is operational and stays within your property.
What rating scale is used?
To be configured with your property.
A better way to care for every request
See Atithi on your property.
A walkthrough built around your departments, your timings and your escalation rules.
Illustrative hotel workflowFrom a guest request to the right team
- 01 Guest asks
- 02 Atithi routes
- 03 Team responds