Product / Guest requests
Every guest request, captured once and tracked to done.
Requests arrive in natural language. Atithi identifies the intent, the room and the department, and keeps the record.
Simulated product UI. Sample data, not customer results.
The problem
Requests arrive by phone, at the desk and in messages. Nobody has one list of what was asked, who owns it and whether it happened.
How Atithi solves it
Atithi gives every request one record with intent, room, department, priority, owner, timer and status.
Key capabilities
What it does.
Natural language intake
Guests write the way they speak.
Intent detection
Atithi identifies what is being asked.
Room context
Requests are linked to the guest's room.
Priority
Urgency set by rules you control.
Status trail
Created, assigned, in progress, completed.
Guest updates
The guest is told when it is done.
Operational workflow
How a request moves.
- 01
Guest message received
- 02
Intent and room identified
- 03
Task created
- 04
Department assigned
- 05
Status tracked
- 06
Guest updated
Hotel use case
Two towels to room 204
One message becomes one task for housekeeping with a timer, an owner and a confirmation back to the guest.
Illustrative scenario, not a customer case study.
Related Atithi capabilities
Works with the rest of the loop.
FAQ
Guest requests: questions
Which channels can guests use?
Channels are confirmed per property during onboarding. See the integrations page for current status.
Can staff see all requests?
Each role sees the requests relevant to them. Managers see across departments.
A better way to care for every request
See Atithi on your property.
A walkthrough built around your departments, your timings and your escalation rules.
Illustrative hotel workflowFrom a guest request to the right team
- 01 Guest asks
- 02 Atithi routes
- 03 Team responds