Product / Room issue tracking
Every room has a history.
Complaints, maintenance jobs and housekeeping issues are linked to the room so recurring problems are visible.
ROOM 204
Needs attentionAC cooling issue
Reported: 03 Sep · Resolved
AC cooling issue
Reported: 17 Sep · Resolved
AC cooling issue
Reported: 02 Oct · Open
Recurring issue detected
Suggested action: permanent maintenance inspection
Simulated product UI. Sample data, not customer results.
The problem
Room history lives in people's memory. When staff change, so does what the hotel knows.
How Atithi solves it
Atithi keeps a record of issues per room, measures frequency and recommends action on repeat faults.
Key capabilities
What it does.
Guest complaints
Linked to the room they came from.
Maintenance history
Jobs, notes and resolution.
Housekeeping issues
Recorded alongside faults.
Repeat problems
Recurring issues flagged.
Resolution history
What was done and when.
Issue frequency
How often each type appears.
Room health indicators
A quick view of rooms needing attention.
Operational workflow
How a request moves.
- 01
Issue reported
- 02
Linked to room
- 03
Compared with history
- 04
Repeat detected
- 05
Action suggested
- 06
Resolution recorded
Hotel use case
Before the next guest checks in
A manager reviews rooms with open recurring issues and sends maintenance before arrival.
Illustrative scenario, not a customer case study.
Related Atithi capabilities
Works with the rest of the loop.
FAQ
Room issue tracking: questions
How far back does history go?
Retention is configured with your agreement. It is not fixed here.
Can I export room history?
Export options are to be confirmed. Ask during your demo.
A better way to care for every request
See Atithi on your property.
A walkthrough built around your departments, your timings and your escalation rules.
Illustrative hotel workflowFrom a guest request to the right team
- 01 Guest asks
- 02 Atithi routes
- 03 Team responds