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Atithi

Product / Maintenance

Catch recurring problems before guests do.

Maintenance requests are routed with priority and linked to the room's history, so repeat faults stand out.

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ROOM 204

Needs attention

  1. AC cooling issue

    Reported: 03 Sep · Resolved

  2. AC cooling issue

    Reported: 17 Sep · Resolved

  3. AC cooling issue

    Reported: 02 Oct · Open

Recurring issue detected

Suggested action: permanent maintenance inspection

Simulated product UI. Sample data, not customer results.

The problem

The same air-conditioning fault gets reported, patched and reported again. Nobody sees the pattern until a review goes wrong.

How Atithi solves it

Atithi records every issue against the room. When one repeats, it flags it and suggests a permanent inspection.

Key capabilities

What it does.

Request routing

Faults go directly to maintenance.

Room-linked history

Each room keeps its own issue record.

Repeat issue detection

Recurring faults are flagged.

Priority

Guest-impacting faults rise to the top.

SLA tracking

A target time on each job.

Escalation

Unattended jobs move to a manager.

Resolution notes

Record what was done.

Management visibility

Managers see patterns across rooms.

Operational workflow

How a request moves.

  1. 01

    Fault reported

  2. 02

    Routed to maintenance

  3. 03

    Checked against room history

  4. 04

    Technician resolves

  5. 05

    Notes recorded

  6. 06

    Repeat pattern flagged

Hotel use case

Room 204 air conditioning

Third report in a month. Atithi flags it as recurring and recommends a permanent inspection.

Illustrative scenario, not a customer case study.

Related Atithi capabilities

Works with the rest of the loop.

Room issue tracking

The room remembers.

Escalations

If nobody acts, Atithi does.

Analytics & reports

See where guest experience breaks down.

FAQ

Maintenance: questions

How is a repeat issue defined?

By rules you configure, such as the same issue type in the same room within a period.

Does Atithi schedule preventive maintenance?

Not as a stated feature. Atithi surfaces recurring issues so your team can decide.

A better way to care for every request

See Atithi on your property.

A walkthrough built around your departments, your timings and your escalation rules.

Book a demoSee pricing
Hotel colleagues reviewing a request togetherIllustrative hotel workflow

From a guest request to the right team

  1. 01 Guest asks
  2. 02 Atithi routes
  3. 03 Team responds