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Atithi

How it works

Six steps from onboarding to live.

Atithi is trained on your property, not generic hospitality. Timelines depend on your readiness and are agreed during your demo.

  1. 01

    Property onboarding

    We collect what Atithi needs to know about your property.

    • Room inventory
    • Amenities
    • Hotel information
    • Policies
    • Timings
    • Departments
    • Escalation rules
    • Service information
  2. 02

    Train Atithi

    Your information becomes a property knowledge base that Atithi answers from.

    • Property knowledge base
    • Review of answers before go-live
  3. 03

    Configure departments

    Set up the teams that receive tasks.

    • Housekeeping
    • Maintenance
    • Front desk
    • Dining
    • Management
  4. 04

    Configure SLAs

    Set a response target per department. Examples:

    • Housekeeping: 10 minutes
    • Maintenance: 15 minutes
    • Your own values are set during configuration
  5. 05

    Connect guest access

    Guests reach Atithi through the channels enabled for your property.

    • QR
    • Web
    • WhatsApp, as an add-on once confirmed for your property
  6. 06

    Go live

    Guests begin using Atithi. Your teams work from their workspaces and managers watch the dashboard.

A better way to care for every request

See Atithi on your property.

A walkthrough built around your departments, your timings and your escalation rules.

Hotel colleagues reviewing a request togetherIllustrative hotel workflow

From a guest request to the right team

  1. 01 Guest asks
  2. 02 Atithi routes
  3. 03 Team responds