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Atithi

Product / AI guest concierge

A guest assistant that knows your property.

Atithi answers from your own property knowledge and turns service requests into tracked tasks. When it is not sure, it hands over to your team.

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What time is the pool open until?
The pool is open until 20:00 (sample timing).
Can I get a late checkout tomorrow?
Late checkout needs front desk approval. I've passed your request to them.

Answered from knowledge base · Task created for front desk

Simulated product UI. Sample data, not customer results.

The problem

Guests ask the same questions all day: breakfast timings, pool hours, checkout policy. Each one interrupts the front desk, and the genuine requests get buried in the noise.

How Atithi solves it

Atithi is trained on your property knowledge base. It answers what is documented, creates tasks for what needs action and never invents an answer it cannot support.

Key capabilities

What it does.

Property FAQs

Answers from the information you provide about your hotel.

Amenities and timings

Pool, spa, restaurant and breakfast hours, answered in context.

Policies

Checkout, pets, extra beds and other policies as you define them.

Service requests

Requests become tasks for the right department.

Contextual answers

Room and property context travels with the conversation.

Human handover

Low confidence goes to hotel staff, not a guess.

Operational workflow

How a request moves.

  1. 01

    Guest asks a question or makes a request

  2. 02

    Atithi checks the property knowledge base

  3. 03

    Answer sent, or task created and routed

  4. 04

    Low-confidence cases handed to staff

  5. 05

    Conversation stored for review

Hotel use case

Breakfast question at 06:40

A guest asks when breakfast starts. Atithi answers from the dining timings you set. The front desk never sees the message.

Illustrative scenario, not a customer case study.

Related Atithi capabilities

Works with the rest of the loop.

Guest requests

Every request captured, understood and tracked.

Task routing

The right department, automatically.

Escalations

If nobody acts, Atithi does.

FAQ

AI guest concierge: questions

What does Atithi answer from?

The property knowledge base built during onboarding: amenities, timings, policies and service information you provide.

What if Atithi does not know the answer?

It hands the conversation to hotel staff rather than guessing.

Is Atithi a generic chatbot?

No. It is built to create, route and track operational work, not only to reply.

A better way to care for every request

See Atithi on your property.

A walkthrough built around your departments, your timings and your escalation rules.

Book a demoSee pricing
Hotel colleagues reviewing a request togetherIllustrative hotel workflow

From a guest request to the right team

  1. 01 Guest asks
  2. 02 Atithi routes
  3. 03 Team responds